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Episode Show Notes
In this episode of SaaS Buyers Club, host Omeed Tabiei from Optimist Legal is joined by Okan Inaltay, Head of SaaS at ComCap, a boutique M&A advisory and investment banking firm.
Omeed and Okan delve into strategies for maximizing SaaS exits, covering a range of topics including the importance of strategic planning, understanding buyer expectations, and the critical role of advisors.
Okan shares detailed insights into the negotiation process, the significance of metrics such as ARR, EBITDA margins, and customer retention rates, and the various pathways to a successful exit.
Whether you’re a bootstrapped founder, venture capital backed, or considering an exit to private equity, this episode provides invaluable guidance for SaaS founders aiming to achieve a premium exit.
00:00 Introduction to SaaS Buyers Club
00:54 Meet Okan: Head of SaaS at Com Cap
02:18 Key Advice for SaaS Founders
04:46 Understanding Exit Options and Multiples
21:33 The Role of Investment Bankers in Exits
31:22 The Human Element in M&A Transactions
36:13 Final Thoughts and Market Trends
49:45 Conclusion and Contact Information
Episode Transcript
Introduction to SaaS Buyers Club
0:07
Welcome back to another episode of SAS Buyers Club. I’m your host, Omid, and I’m the managing partner at Optimus
0:13
Legal. We’re a fullervice corporate boutique law firm that helps SAS founders from incorporation to exit.
0:19
Anything that has to do with contracts is what we help SAS founders with. So, incorporations, entity formations, terms
0:26
of service, master services agreements, venture capital raises, and exits. Those are really our areas of focus. In
0:33
addition, if you’re watching this, you are watching SAS Buyers Club, which I’m the host of. And the mission of SAS
0:39
Buyers Club is to help SAS founders get the best exit possible. Because here’s what I believe. I believe anyone that
0:45
comes on this show and can share a value that would help SAS founders increase the value of their business will help
0:52
them get a better exit. With that being said, I’m pleased to introduce Okon.
Meet Okan: Head of SaaS at Com Cap
0:57
Okcon is head of SAS at Comap. Okan, tell me a little bit about Comcast. Tell me a little bit about you. Yeah, thanks.
1:04
Uh, thanks. Thanks for having me on the show and good to see everyone. Comap was founded back in 2012 out of San
1:12
Francisco. We are a boutique advisory firm that 100% focuses on technology
1:19
verticals. I spearhead our SAS vertical. We do have other bankers that have
1:26
specialization in other verticals in tech and tech enabled verticals. and we
1:32
provide strategic advice on M&A mergers and acquisitions both representing the
1:39
sellers as well as representing the buyers as well as you know fundraising and corporate diversity you know we have
1:47
about 40 people globally and we differentiate by having a kind of single
1:53
P&L so once you’re a client of us you get the entire support of our organization behind you and your your
2:01
process would be led by, you know, individuals with 10 plus years of experience like myself with thought
2:07
leadership and and day-to-day execution. Awesome. Thanks for that rundown of
2:12
Comap. You know, you’re head of SAS at Comap and you help SAS founders exit.
Key Advice for SaaS Founders
2:18
What would you say is the number one thing that you want SAS founders to get from the episode today?
2:26
Yeah, I think you know there is a number of things but if I would summarize it under you know maybe one bullet would be
2:32
you have a number of options. So being aware of kind of different types of
2:38
buyers and investors out there and different types of deals different
2:43
structures is important. You know, I used to believe kind of back in my days, I’m originally from Turkey and I was
2:51
kind of always interested in tech, reading about kind of Silicon Valley startups coming up that really amazed me
2:57
and I wanted to be a part of that change, which is why I kind of moved to the Bay Area 16 years ago to have my
3:03
MBA. I used to believe the only path to success was by kind of raising
3:09
traditional capital by you know seed rounds followed by a series ABC rounds
3:15
and then you know pursue an IPO and my 10 plus years of career showed me that
3:20
there you know that’s not the only way to success and that’s actually you know rather rare you know I I could which
3:28
could also SAS founders who who do that and reach that status but I’ve also seen
3:33
a lot of founders who either choose a bootstrap journey did kind of like debt
3:39
raises along the way based financing and others to reach an exit and made millions of dollars in
3:46
their pockets all the way to like you know private equity firms coming in helping them with a platform acquisition
3:53
strategy and help them grow organically and inorganically. So I think you know
3:59
taking a step back you as a salesponder have a number of paths and you know they
4:05
they all can lead up to success. It’s it’s just I would recommend to sit down, take a step back, work with an adviser
4:11
like ourselves to think through your options, what makes the most sense for your specific business and and vertical
4:18
because you know even within SAS there is nuances and differences between
4:23
horizontal solutions versus vertically focused solutions within horizontal
4:28
whether you’re dealing with more enterprise clients or SMB and mid-market clients. So there’s a lot of detail that
4:36
comes into play. So you know having someone that’s specialized in in SAS but also then the the subvertical adds a lot
4:44
of value. Cool. It sounds like what you want SAS founders to get from the
Understanding Exit Options and Multiples
4:49
episode today is an understanding of various exit options. Yeah. The various
4:56
strategies to exit whether it’s you know a strategic buyer or the different types of buyers. For example, it could be
5:02
strategic. It could be private equity. And then it also sounds like one of the things that you
5:11
have grown with respect to is you thought that there was a more linear
5:17
approach to success in startups. It sounds like that linear approach that
5:22
you believed before was, you know, you follow the traditional kind of VC route
5:28
until you either IPO or you exit for like a hundred million to Apple or
5:35
Google or Facebook or something like that. But you’ve come to realize actually that there are many different
5:42
variables that could lead to success. It doesn’t necessarily have to be that you raise venture capital and go through the
5:49
various funding rounds essentially those two very limited options. It could be
5:54
you raise one round and then you exit. It could be that you bootstrap and never raise a round. It could be that you
5:59
raise multiple rounds and then you know maybe you sell to a very specific type of buyer like for example private
6:05
equity. There are actually a lot of different pathways that a founder could
6:11
take to success. Yeah, exactly. That that that’s right and you know one key
6:16
analysis that an investment bank typically does is kind of what we call a waterfall analysis the proceeds analysis
6:24
in an M&A scenario. you know the money coming in from the buyer how that gets distributed to various
6:30
stakeholders among the company including the debt holders and and the equity holders and you know after running I
6:38
don’t know the number but like probably hundreds of proceeds analysis like that in my career you know yes to your point
6:46
you know I’ve seen occasions where the company was very lightly capitalized or bootstrapped and the founders ended up
6:52
making you know significant portion of that money coming in, you know, and they were extremely happy with the
6:58
transaction. And I on the flip side, I’ve seen situations whereby, you know, very diluted funders, you know, and kind
7:05
of not ending up getting the outcome maybe they would originally would like to pursue. So, you know, being aware of
7:12
all those options early on in your journey can add up a lot when you’re
7:17
kind of weighing in on your options in the early days of like, do I raise a series A round or do I use maybe a
7:24
little bit more AR financing or debt or how much equity I’m willing to give at this round and how I’m going to use
7:29
those proceeds because I would say the buyers and investors today a lot more are sophisticated than the buyers and
7:36
investors of like say 10 years ago in my experience. I’ I’ve seen the trend of like you know
7:44
we were able to pitch a business and just the products and based on the product to the potential acquirer you
7:51
know if they were throwing up IOS in front of us I would say that’s no longer the world that we live in in today’s
7:58
world most buyers almost all would love to see kind of SAS KPI package in the
8:05
data room they would love to review that and better understand not just kind of at the company level but also looking at
8:12
your ICP they expect you as founder to have a very strong understanding of your
8:18
core ICP hand that kind of retention and on a net and growth basis and all the
8:23
you know surrounding KPIs are trending as well as they they expect better understanding of your kind of churn
8:29
ration for each significant client that churned in the last say 12 to 18 months
8:35
to to see they going to your competitor etc. So yeah, yeah,
8:41
100% being aware of the ecosystem and what people are expecting you to be
8:47
knowledgeable of at the point of an exit is very important. Interesting. So
8:52
you’re saying buyers have become more sophisticated which requires founder and
8:58
the way that they’ve become more sophisticated is specifically they expect the founder to have a much
9:05
stronger grasp and understanding of their own business. Yes, that’s that’s right. Talk to me a
9:12
little bit about the founders that you work with. the market has matured and
9:18
become more sophisticated is requiring a a greater level of sophistication from
9:24
you know the the acquisition targets. What is it that you typically see when you work with clients? Great
9:31
question. So we look for kind of businesses that are on the I would say
9:36
lowend you know five but ideally closer to 10 million of ARR. So you know 10
9:43
million of AR is is it brings in scale premium and it opens up the door to a
9:50
number of potential parties that goes beyond just strategic partners. Again, we’ve talked about private equity.
9:56
Private equity buyers typically most of them would have like a 10 million AR is their kind of lowest threshold to look
10:04
at an asset from a platform acquisition point of view to then help buy other
10:10
assets under it to kind of build. We look for kind of growth businesses that
10:16
have you know rule of 40 dynamics. You know, either the business is growing healthily and you know, maybe burning
10:24
cash at the expense of burning cash or maybe you know profitable growth or path
10:29
to profits you know vis visibility because again those are the some questions that you know potential
10:35
partners do ask us in the first interactions is kind of what is what is
10:40
the business’s trend on a rule of 40 scale and kind of do we have clear visibility into profits in the next say
10:47
12 to 24 months especially If it’s private equity discussion on on strategic it’s it’s a lot more kind of
10:54
retention dynamics comes into play enterprise versus mid-market focus SAS
10:59
businesses have different underlying um benchmarks but typically kind of top to
11:06
second quartile of retention metrics are appealing to those buyers and I’ve seen
11:13
buyers walk away from situations where kind of the retention metrics are kind of lower significantly lower than the
11:20
industry benchmarks. So that’s in a nutshell what we look for from our clients. Got it. And these are clients
11:28
that you will take. So these are the metrics that you look for in terms of people that are a fit for you.
11:36
Yes. Let’s say you know someone comes to you, they’re at 10 million ARR, for example, and you know they’ve achieved
11:44
the rule of 40 metric. How are you typically working with these clients? Yes, great question. And they typically
11:50
reach out to me or us kind of either when they’re at that point in time where
11:56
they want to transact or maybe 12 to 18 months in advance. I I actually
12:01
recommend funders to start relationships with a handful of bankers, not just
12:06
ourselves, but having optionality is important to finding the right fit. But I recommend people to
12:13
start building on their relationship 12 to 18 months in advance. The way we work with them is kind of series of sessions
12:21
to get us me and obviously there’s a big team supporting me up to speed on the
12:27
business including us and kind of legal advisors like yourselves you know at
12:32
occasions we would bring in kind of third party accounting firms to do GOE. So all the advisers that’s going to be
12:38
surrounding the transaction does need sufficient enough time to kind of get their hands around the business and
12:44
better understand the story you know because M&A is about storytelling. There needs to be you know
12:52
a clear concise and effective story of where the business is today and where it’s heading
12:58
and how it can fit into this kind of potential partner and how 1 + 1 can be
13:03
greater than two. If we deliver that pitch very effectively, you know, that’s how we drive premium multiples in our
13:12
transactions consistently. Talk to me about multiples. Every founder always wants to know about multiples. What do
13:19
you talk what do you tell founders when when they ask you about multiples? I mean that’s the probably the number one
13:25
question that I get asked on a weekly or daily basis at this point. And um
13:31
multiples have fluctuated a lot. you know when we look at it from a kind of
13:36
last five years perspectives we do actually have a contas index which
13:42
consists of like some 100 public companies and kind of when we put them
13:48
on a chart what we see is kind of the current state of the market is above the
13:54
last five year averages although it can be you know it is lower than where those multiples were
14:01
you know back in 2021 And you know the overall sentiment is kind of multiples are not going to get
14:07
to those levels in at least in the near to midterm. So if you’re considering an exit signals are this is a good time to
14:14
run a process. Q4 of last year actually was one of the highest levels of
14:20
activity in SAS. Q1 numbers are probably coming up shortly and I I would expect
14:25
to see healthy amount of activity in Q1 based on my buyer and and private equity
14:31
discussions. You know, both parties are eager to deploy capital to, you know, good businesses. You know, they’re
14:38
actively searching. There’s a lot of detail that goes into so it’s kind of it would be very generic for me to say,
14:44
hey, expect like a, you know, high singledigit AR multiple on your exit. You know again there are a number of
14:50
factors going in like your revenue historical revenue growth your ebida
14:56
margin your gross margins your and gross retention rate your customer base
15:02
whether it’s enter enterprise or SMB um your customer concentration whether it’s
15:07
geographical concentration sectoral concentration obviously the more diverse your customer base is the more premium
15:15
it transacts to and you know within your specific specific vertical in organic growth avenues. Are
15:22
there a lot of competitors out there that might be facing some headwinds and can we do like a consolidation play and
15:28
pitch that to a private equity firm that could be quite appealing and you can be the platform. So there’s a lot goes in
15:33
there. What I can say is top quartile businesses that lands really well in almost all these aspects. Like I was on
15:40
a call with a potential client yesterday. It’s a SAS business growing about 300% year-over-year pro while
15:48
being 20% the margins diverse clients enterprise they’re going to hit 10
15:53
million you know in the in the next couple quarters kind of you know that
15:59
business is going to have a significant premium multiple as compared to most of the deals that you might be seeing out
16:04
there in the market. Yeah. Talk to me about most of the deals that you’re seeing in the market. And I think a lot
16:11
of SAS founders think that you know this multiple
16:16
aspect is something that they more control over in a deal. And what I mean
16:21
by that is it seems like they think that there’s like a lot of negotiation that for example happens around this this
16:28
multiple piece. I’m curious what’s your experience with that? So the two questions are the first one is you know
16:35
you said most businesses obviously are not hitting 300% and 10 million ARR in
16:41
the next you know few quarters and having like great customer concentration they probably have more reasonable growth and so on and so forth. So what
16:47
are you seeing you know with respect to that and then also what is like the negotiation around multiples really look
16:53
and sound like in a deal just to paint a clearer picture for SAS founders out there. Yes. No for sure. um you know we
17:01
we do work with kind of companies that have kind of relatively low growth and path to profitability as well. I think
17:08
when it comes that like better understanding the ORICP retention metrics becomes key and the strategic
17:15
fit because you know we like to create a synergy model up front so that we can
17:22
articulate it to the corporate development individuals and the COS of potential parties to illustrate the
17:28
revenue uh synergies and how much you know potential upside they would have from acquiring our client and for those
17:36
businesses I would say the multiples range from mid single digit and a four
17:41
5x to kind of high singledigit ARR multiples. Um to address
17:48
your second question kind of how much room there is to negotiate you know I would advise I
17:54
advise my clients not just to be stuck on the revenue multiple per se. There are a lot of
18:01
other details surrounding a transaction that can bring up a lot of value like
18:07
kind of earnout elements you know whether the earnout is going to be contingent contingent upon what that’s
18:14
that’s a topic of itself uh deferred consideration whether it’s kind of maybe
18:19
employment based so as long as you’re employed with the business and help make small transition you continue making
18:25
proceeds um you know equ you know equity versus cash. You know, obviously there’s a
18:32
mutual understanding that a founder at an exit would look for some liquidity, but you know, occasionally buyers like
18:39
to incentivize them by kind of equity that they have and kind of we do a lot of kind of diligence on the buyer. So,
18:46
it’s not just buyer doing diligence on or clients, we do diligence on the buyer and their stock. so that we can weigh
18:53
that into the context of kind of how much value are we getting today and what that value would look look like in the
18:59
future. There is definitely some room of of to negotiate but the more options
19:04
that you have and the more effective of a process that you run brings you that kind of negotiation power. So if you
19:11
were ever in an exclusive one-to-one discussion with a potential buyer,
19:17
you’re not the power of kind of having the greatest outcome in my experience.
19:23
So you know, we have have we have had clients where they reach out to us at a
19:28
point where somebody knocks on their door, sniffing around the business, kind of they had a couple meetings, they
19:35
expressed verbally like, you know, they will be submitting an offer relatively soon. And so they come to us and ask for
19:42
our advice on how to handle that inbound as well as quickly go out to a handful
19:47
of their competitors or other potential buyers out there to maximize value. Makes sense. Okay. So it sounds like the
19:55
answer to the negotiation of the multiples piece is hey there’s actually a bunch of tools that you can utilize.
20:00
It’s not necessarily specifically don’t focus so much on the multiple negotiation, but it’s more like okay, if
20:07
there’s a number that you want to hit in terms of exit value. There are a few various uh tools that you can utilize
20:14
and the three various tools that I’ve for example heard you reference is the
20:19
earnout, employment compensation or you know equity rollover essentially. Yes,
20:27
those are kind of some high level you there’s obviously a number of other things that go in and kind of the list
20:33
is quite long actually and so let’s you know I I advise my clients look at it in the context of everything else not just
20:40
not just the multiple right do you know who Adam Robinson
20:45
is well no I’m not okay cool he’s like a pretty right now he on LinkedIn he’s
20:52
like an influencer on LinkedIn he’s a SAS founder he runs a SAS company called
20:57
Retention.com, which is essentially like a retention tool for SAS
21:02
businesses. And he posted a post the other day that was talking about how he
21:10
had an exit in the past. Essentially, he was saying, “Don’t use an investment
21:16
banker or a broker in a deal.” That was essentially the point of the post. I’ve
21:21
heard like some SAS founders say this as well. They’re like, “Well, what do I really need, you know, a broker, a
21:28
banker for in an exit?” What would you say to something or someone like that? I
The Role of Investment Bankers in Exits
21:33
mean, my sincere feeling here is you you would almost always leave money on the table by not
21:41
having an advisor on your side. I’ve seen in my
21:47
career on my transactions as well as my other colleagues transactions the offers
21:55
increase significantly from the initial offers. The company got inbounded by to
22:01
the kind of the final transaction value that you know myself us or other bankers
22:08
that I know of deliver to their respective clients. So you you need to
22:14
understand here that the buyers almost always have invest corporate development
22:20
individuals on this on their side with tens of years of experience in investment banking. Not just one most of
22:27
the large public companies have a corp team of kind of a handful of if if not
22:34
10 plus individuals working on their side to kind of obviously get a good deal out
22:40
there. you know, we would just kind of level up the the fields by kind of being
22:45
on your side because most entrepreneurs, most successful entrepreneurs that I’ve seen, you know,
22:51
have had maybe two, three exits in in their life cycles. Uh, you know, our job
22:57
is to negotiate these deals on a daily basis. We have a lot of data points, a lot of tips and tactics. And it’s just
23:04
kind of also the mutual understanding of you know having an advisor on on a
23:09
client side on a on a founders side signals we are also talking with others there are other parties interested in
23:16
the business and they cannot be get a good deal out put their low speed out
23:21
there and expect that that deal will you know transact we have our own databases of transactions and multiples and and so
23:28
you know I I honestly disagree and I would look for him to you know expl explain and articulate like where is
23:35
that argument coming from. What you can see on my for example LinkedIn is if you
23:40
scroll down you’ll see a number of founders and CFOs that I worked with in the past kind of putting public the
23:46
available testimonials of kind of the added value they’ve seen on having us on their process. Yeah. And what would
23:53
people find in terms of the added value? Like what do you think the actual added value that you have brought to the deal
24:00
outside of you know the point that you shared in terms of an investment banker
24:06
broker through running a process and bringing the experience and knowledge of essentially the equivalent of a
24:11
corporate development team of a potential buyer. Obviously you know that’s recognized but just curious what
24:17
what will founders find in terms of the added value outside of that? Yeah, just
24:22
having kind of so there are different phases and we add value I would say from the entire you know entire process from
24:29
start to finish but like starting off with like the preparation phase there is
24:34
the equity story buildup and kind of yes the founder is intimately close with the
24:40
business and he might have a perception of the business today but having us as a third party coming in making an
24:47
assessment comparing it to other companies that have been worked within past and have data on gross margins and
24:54
all the other kind of financial line items as well as or kind of continuous
24:59
intelligence from speaking with buyers out there and what people are looking for today and will be looking for in the
25:05
next 6 to 12 months. We can tweak some of the kind of strategies going forwards
25:12
to to maximize the value in in 6 12 24 months from now. So I I have clients
25:18
right now who are asking us to work on their budget for rest of 2025 and 216
25:25
and we’re helping them think through sales and marketing span have team buildups etc to prime them for an exit
25:31
or access to the potential buyer universe. Again, even if you might have an offer from your potential buyer
25:40
today, we can quickly hit, you know, a handful, if not, you know, a long list
25:47
of buyers really quickly speak with them and get them up to speed so that you’re
25:53
not kind of exclusively negotiating with one party. You would be surprised how fast there can be a turnaround and other
26:00
parties might be in the mix. that again increases your your power. A founder’s
26:05
primary objective is running the business healthily and staying you know focused and delivering revenues and you
26:12
know and this whole process takes so much time that we take that distraction
26:17
away from them as well so that the business doesn’t get impacted. I hear on the other flip side stories of founders
26:23
getting inbounded and they spend significant amount of hours and leg work to prepare the diligence answers and
26:30
spend time with that buyer to then only realize there’s a huge gap between where the perceived value is and where they’re
26:37
willing to trade. So like we take all of that away from a buyer and we have from
26:42
a client and we handle all those discussions on behalf of them in a kind of mutually collaborative way. you know
26:48
those are just some high level things you know again this is a full-time job for for us
26:56
it’s you know and it’s kind of involves weekends holidays so there’s a lot of work that goes in from an good advisor
27:03
point of view again you know I don’t know his personal experience from his his deal again the people that I’ve
27:09
worked with in my career have good things to say that’s publicly available yeah I’ll have to send you the post I’m
27:15
curious what your thoughts are on it It was an interesting post to read. I I mean I read it and I was like I
27:21
disagreed personally and essentially the point of the post was like oh anything a broker can do
27:27
essentially the lawyer can do as well and if I were to go through a process again I wouldn’t use a broker because
27:33
you know the lawyer is responsible for actually like consummating the deal. And
27:38
I’m a lawyer and I read it and I was like I disagree of value. I have huge respect
27:44
to lawyers like yourself and I’ve worked with some great lawyers uh in my career
27:50
and having a good legal counsel is key to also getting a good M&A transaction in my opinion in my experience it’s a
27:58
complimentary efforts you know lawyers investment bankers and as I said third party accounting firms to the extent the
28:04
company doesn’t have a strong CFO or you you know I’m sometimes talking with
28:09
companies even 10 millionaire are following chesh accounting not kind of
28:14
accural accounting and you know we need to convert those numbers obviously to a cural to make it more apples to apples
28:20
with potential buyers. So the advisory team surrounding a transaction works
28:26
pretty complimentarily together and add value to different aspects. So that’s all all
28:32
I can say about that. No I agree with you. I think that each role needs to be filled and where
28:40
each role is fully operating in the way that they should be operating adds a lot
28:47
of value to the deal. The broker has a function and I would say that one of the
28:52
most important functions of the broker is access to a process around preparing
28:59
the company having access to you know the pool of buyers. You know being able
29:04
to tell that story and actually the broker is a great intermediary as well.
29:09
you know the where the broker is an intermediary, the lawyer can often, you
29:15
know, be essentially tough the tougher part of the of the team in terms of you
29:22
know really defending and fighting for the things that uh the client’s looking for and then as well like obviously the
29:28
lawyer is responsible for the closing of the deal as well. The closing of the deal isn’t going to happen without the lawyer. So I think that you know it’s
29:34
like definitely the the merger agreements are you know at a minimum 100page long document a lot of legal
29:41
language my personal experience on those situations is kind of investment bankers
29:47
focus on the commercial terms of the merger agreement kind of the things that are related to the purchase price the
29:54
calculation of the earnout networking capital calculation kind of the employment retention packages etc. So
30:01
anything that’s kind of tied to dollar amounts, you know, typically the investment bankers um would review in
30:07
great detail and weigh in with their commentary and help negotiate and then
30:12
you know the lawyers would review everything else which is like 75% maybe 80% of the the actual document itself.
30:19
they can add a lot of good protections surrounding the founders and kind of make that process a lot of a lot more
30:27
streamlined especially good lawies like you know yourself who is more of solution oriented um versus you know
30:35
I’ve been also in rooms where the discussion takes really long on on a very you know minor point so like having
30:42
constructive a smart individual surrounding the business is key uh to
30:48
yeah also not get stuck on kind of, you know, again, you need to weigh in. You you’re not going to win all the battles.
30:54
You you’ll look at it more from a holistic approach. That’s my my advice to my clients because there are so many
31:00
details that surrounds an M&A transaction that if you get stuck on one point, we need to be aware of that. So
31:06
maybe let’s fight to win that. But we might then be trading of chips on somewhere else because the buyer also
31:12
needs to feel like they’re having a good deal and they’re they’re getting a good transaction and the right protection
31:18
surrounding them in terms of the future. Yeah, it’s such a human process. I think
The Human Element in M&A Transactions
31:24
that’s something that people don’t realize is how much of a human and relationship process it is. And people
31:31
are often surprised when Yeah. like the humanness of the the transaction is
31:38
really felt in terms of like personalities and so on and so forth or
31:43
yeah just like often times in in the compromise process understanding how the
31:49
other side might you know feel or receive or you know how they might be
31:55
impacted by you know certain actions that are taken or even certain words that are used or certain things that are
32:02
said you know all these a good level of of importance. You said something though that I think is really important to
32:08
address here. How long do the majority of transactions in your experience take
32:14
from, you know, taking the business to market or a client essentially coming to you and you’ve identified that they are
32:22
a client that’s a fit to work with and you help them prepare. I know you said 12 to 18 months, you know, in terms of
32:29
that’s the best time for them to talk to you about starting a process. And then,
32:35
you know, during that 12 to 18 months, you’re probably helping them prepare, as you mentioned, for example, taking them
32:40
from, you know, a cash basis to an acral basis. That’s probably part of the process, running these sort of like
32:47
waterfall analyses and so on and so forth. But that’s everything pretty much prior to
32:52
taking to market I would imagine in that 12 to 18month period
32:58
or and or is it yeah how long does how long does it take for them to actually
33:04
sell the business? So long story short I’ve I’ve had clients where from us
33:11
signing the ink of engagement letter with us to money in their bank account was about 40 for zero days. Uh but that
33:18
was kind of they already had a inbounded party on the table. They wanted to make
33:23
sure kind of a you know if they have somebody representing them on that
33:28
negotiation table with experience steady hands on the deck to make sure we maximize the outcome and
33:35
b help push a sumo closing closing phase.
33:41
You got to realize and I think you know you as lawyers have a lot of experience with this but after an LOI is signed
33:48
comes the the confirmatory due diligence phase and it involves not just legal
33:54
diligence but HR tax finance accounting diligence and other topics IP diligence
34:00
tech diligence and that process is kind of quite kind of time consuming yet
34:05
alone very you know unorganized occasionally so us as bankers is, you
34:11
know, and my team is great at kind of coming in and kind of putting more organization into that kind of process
34:18
to make that as smooth as possible. Um, I wouldn’t want anyone listening to this
34:24
to set the expectation of 40 days, but I thought that that that was the fastest in my career. Typically on average from
34:31
start to finish if there’s no inbound and it’s just proactively we’re going to start thinking about the potential
34:37
parties and reaching out to them. It used to be more of 6 to 9 months but
34:43
nowadays because of the buyers being more sophisticated and they want to do their diligence a lot more deeper. I
34:50
would say that timeline is more like 9 to 12 months is where I can comfortably say we can look to get a premium deal uh
34:58
for our clients. Going back to Walcom you made which I you know 100% agree
35:03
about the the human element and the emotional journey kind of an M&A process is like a roller coaster ride. There is
35:11
ups and there is downs and kind of I almost feel like we act as occasionally
35:17
psychologists to our clients kind of delivering those tough to hear news in a
35:23
way that kind of we can survive from it and have a still premium outcome and and and also the good news um you know and
35:31
end up spending so much time with our clients significantly more than our significant
35:37
others and build that bound. So, which is why I think when you’re picking up an
35:42
M&A advisor or or a lawyer, I would say it’s good to it’s healthy to have a
35:48
couple options and see who fits your style and your personality better and
35:53
who’s going to be there when you have an urgent question on a Saturday or you know or a holiday and who would you like
36:00
to spend that kind of intense 20 hour 30 hour a week period for a significant
36:06
amount of time of like six months to 12 months So those all come into play. Awesome.
36:12
Love it. So I want to ask you, what’s a tool or a tip that you can give to SAS
Final Thoughts and Market Trends
36:21
founders right now on the show that would help
36:27
them in their exit process? Like something that maybe you would you like to see from SAS founders outside of
36:34
under you know understand your metrics, understand your KPIs, that sort of thing. What’s something that SAS count
36:39
founders can do right now today? Let’s say they hit, you know, the 5 to 10 million ARR mark know that you want to
36:47
see this thing from SAS founders before they come to see you because it would help them with their exit process.
36:53
You know, I would say just having a data room, you know, the the one aspect that
36:58
slows us down is kind of and you would be surprised how even companies that
37:04
much beyond 10 million are not having, you know, a wellprepared data room. So, I think it’s always healthy, you know,
37:12
when you start crossing the 5 million mark to start building a data room. they
37:17
can, you know, feel free to reach out to me and I would be more than happy to share what a kind of a level one data
37:23
room would look like in terms of pre-offer stage and what would they offer
37:32
materi. So I think having that data room prepared to the extent they have a legal
37:38
council kind of having all those contracts organized making sure they have the signed copies for from both
37:45
parties because yeah I’ve I’ve been involved in situations whereby kind of a lot of the documents were missing and
37:52
kind of obviously the buyer wants to make sure that they they see that before they they quiet the business and like
37:58
that that slowed us down uh significantly. So like being well prepared from a data point of view is
38:04
important and for all your listeners I would be more than happy to
38:10
give the ones that are kind of getting close of that 10 million era range and
38:16
or beyond like happy to give them a free valuation estimate if they reach out and kind of we can get some data from them
38:23
in terms of under NDA kind of their profile financially you know etc and
38:29
come back to them with our holds on what’s the current state of their valuation. Awesome. Love that. Yeah.
38:37
Interesting. And um what’s like a harsh truth that people in your industry maybe
38:44
don’t talk about or what critical thing do people skip over when they try to
38:50
reach their result? I think that goes back to the Adam’s comment about kind of
38:56
sometimes kind of what value would an investment banker bring in you know and
39:02
you know whether they can handle especially when they have an inbounded party on the table you know whether it
39:08
makes sense to handle it themselves versus bringing us on the table what I would say is you know you’re having a
39:15
lot of of discussions with that potential buyer pre-acquisition some
39:20
involve all good comments, but some does definitely involve hard to difficult to hear comments and there are comments
39:26
that you want to give to the buyer as well that might might be perceived negatively by them. So again, having an
39:33
intermediary like us in the middle kind of listening to all your thoughts and
39:38
then delivering it to the buyer in a way that kind of they can digest it and as
39:45
well you know occasionally we can be the bad cop for you so that you can continue being positive about the synergies and
39:52
the future with them and excited I think maximizes the outcome because you don’t
39:57
want to damage the relationship from both parties. We very much occasionally become the bad cops in those discussions
40:03
where our client always continues to be a boot cup. Can you give me an example?
40:10
Yes. So let me think about which one would be appropriate because I’ I’ve
40:16
heard many comments uh in my career obviously but say that it’s it’s a very
40:21
technical founder. I’ve had this once situation where very technical founder
40:27
proud of what he’s built the technology stack and kind of all the tech surrounding the business and the buyer
40:34
does believe the tech is outdated and the tech is kind of they want to acquire
40:40
the business and they do see great fit here but they do believe there’s going to be a ton of investment post
40:46
acquisition to the technology to take it up to the same level as the buyer stag
40:52
stack mm M so obviously that would have been a very tough thing to hear if it
40:57
was directly from the buyer’s mouth to to the sellers uh in a in a onetoone discussion scenario but you know we were
41:04
in the middle we heard that feedback we you know there’s different ways to tell the
41:10
same thing someone you changing the facts. So like we delivered that we took his feedback which was kind of
41:16
disappointed but at the same time understand to certain degree and we work with them to get a deal done. So like
41:22
this is just one example. There can be many there is always many other things that happens positively and negatively.
41:29
So you know sometimes you know our clients initial reaction to an offer is
41:35
you know no way you know this is insulting we want to walk away from this discussion tomorrow and ends up kind of
41:42
maybe that party being the ultimate buyer and you know yes with certain negotiations and weeks. Yeah. Yeah. So
41:49
you don’t want that kind of initial reaction to be just in front of them at the moment kind of. So we do a lot of
41:56
site discussions with our clients. Give them context, give them data to support maybe the buyer’s argument, you know,
42:02
etc. This is the psychologist piece probably that you’re uh like
42:08
psychologist, PR, communications expert, uh best friend,
42:15
confidant, all of those things. Exactly. that that’s yeah we become really good
42:20
friends after transaction. So we what we do is you know and very often lawyers uh
42:25
would be also invited to those dinners. We do closing dinners and we share kind of stories from the process and you know
42:31
we celebrate together and you know and this is a lifelong friendship afterwards you know I totally agree.
42:39
Yeah. Yeah. I mean, if they’re at 10 million ARR exiting at a four to five to
42:45
potentially as much as 9x multiple, that’s, you know, a life-changing exit event. So I’m always curious to ask at
42:52
that dinner table what was the impulse buy they make kind of exit and kind of
42:59
one interesting uh thing that I heard it was I think four founders two of which
43:04
bought the same dinner table which was kind of I found very very funny without knowing each other buying the same
43:10
dinner table that was kind of a high-end uh wood dinner table they ended up paying the same thing and we bought the
43:16
closing dinner which is funny yeah how many of your clients bought a yacht. I’m just curious. Well, one bought a, you
43:23
know, a ticket to the space um kind of I think it was like a million dollar ticket or something. He sold that
43:29
business for about 100 million. Two brothers. So, yeah, that that was No
43:35
yachts yet though. It sounds like I haven’t heard of a yacht. I heard houses and you know, again, the most
43:41
interesting one was dinner table. Dinner table. Huh. Interesting. Yeah, I love I love that question. I think I’m going to
43:46
start asking that on the show like um yeah, what’s the most interesting thing that you what’s your impulse buy? I
43:52
think that’s going to be the question. I love that actually. Um me as an advisor, mine is a little you know a good cigar
43:59
and a good glass of whiskey, you know, that’s celebrate the nice transaction.
44:05
Do you guys do deal toys? Have you heard of these deal toys before? We do deal toys. We we we share it, you know, with
44:12
our clients and advisor surrounding the transaction as well to kind of memorize
44:19
uh the the good the good deal more physically in the future. Yeah. Like a
44:24
little trophy case essentially. What are some other mistakes that you
44:29
see founders making that you think is important to to call out specifically
44:35
and especially, you know, mid deal? It goes back to kind of to be stayed focused on
44:42
on revenues and delivering kind of the on the budget. You know what I’ve you
44:48
tried to avoid uh from my client’s perspective and obviously it’s outside of our control is the business momentum.
44:55
In an ideal scenario, you would be hitting if not beating the budget that
45:01
you projected at least for the next 12 months. You know, in my approach, I
45:07
don’t really focus on the next 3 to 5 years. I I I think it’s really hard to predict. It almost became more of an
45:13
academic exercise to forecast 3 to 5 years. But the next 12 months is key in
45:19
an M&A process. And you know, I recommend all my clients to just be
45:24
ready to just purely focus on the business for those 12 months and beat your budget that we mutually communicate
45:30
to potential parties. um and ideally avoid any negative press um and any kind
45:39
of surprises along the journey. By surprise, what I mean by is I I had a
45:44
mobile gaming client and kind of um despite our advice, they they decided to
45:50
launch a new mobile game in the midst of a process. M and obviously whenever there’s a new product coming into the
45:57
market in the midst of a process all the buyers are interested in its performance
46:02
it’s like and in mobile gaming it’s more closer to like you know entertainment like a movie can be a blockbuster movie
46:09
or you know it cannot have the same results that you anticipate. So it
46:15
just long story short the the app the new app didn’t perform as well as the
46:21
previous apps. So it kind of took away from the credit of the previous success story of the previous
46:27
games and such. We ended up kind of housing the process and like relaunching
46:33
it in about kind of 12 months once that kind of time has passed. So any key
46:38
product launches etc ideally would be either before the process or kind of are
46:45
planned for after the exit. That’s a great piece of advice right there. Just as a last question to conclude the show,
46:52
really appreciate you coming on. You’ve shared a lot of really valuable information and I’m I’m looking forward to having, you know, people be able to
47:00
connect with you as a result of the show. One of the things that you mentioned is one of the benefits of
47:06
working with you as you know a banker and an advisor is you see what’s coming
47:12
in the market, you know, in the next 6 to 12 months essentially in terms of what buyers are looking for. I’d love
47:18
you to just speak, you know, to that a little bit and what are you seeing in terms of market trends for the next 6 to
47:25
12 months? Yeah, definitely. That’s one aspect that a lot of funers I think
47:31
actually are not paying as much attention to. So like yeah, you know, one common perception that I’m seeing is
47:38
everybody’s focused mostly on what’s good timing for me and like when I want to transact. But what you need to
47:45
realize is it’s equally important what’s a good time for the buyer because you
47:51
your most likely acquire let’s say you know our handful of them out there. What
47:59
if they are in the midst of acquiring another business and their hands are tied in the time that you want to hit
48:05
the market or they just acquired one of your competitive. So like there’s a lot
48:10
of and I hear this all the time where we we we launch a process and you know
48:17
reach out to potential parties and one of the most common decline rationale is not actually an this is this product or
48:23
this company is not a fit to us. It’s mostly hey we do agree this company fits
48:30
well to us but we’re just timing wise is not a good time for us. are they open to kind of opening up the dialogue again in
48:37
about six months or nine months. So that is why I I suggested earlier to reach
48:44
out to us or advisors kind of maybe 6 12 months in advance of the ultimate exit time frame
48:51
that you want to kind of get there so that we have enough time to pre-market what I would describe pre-market the
48:57
business without pre-communicating the businesses on sale but like introducing
49:02
you to the potential acquirers because you know large organizations it’s really
49:08
difficult to get all of the key decision makers into a room to meet here for 60 minutes. So very occasionally we break
49:16
that discussion into a series of meetings. One meeting with their CFO and corp dev team, another meeting with
49:22
their kind of CTO and the product team, another meeting with their CEO. So like
49:27
those meetings getting those calendar you know takes time and effort. So like the the sooner the earlier someone kind
49:35
of engages with us and and start those efforts at the the highest likely high
49:40
likelihood of success we can expect to have. Great piece of advice. Love that. And I think that’s where we’re going to
Conclusion and Contact Information
49:48
conclude the show. So Okan everyone Okan and Nate at
49:53
Comap Broker advisor banker works with SAS businesses. Really
50:00
pleased to have you on the show Okan. Thanks so much for joining. You’ve shared a lot of really valuable information. Thanks for having me and
50:07
yeah, great talking with you. Absolutely. And for everyone out there, this has been another episode of the SAS
50:13
Buyers Club. Thanks so much for watching. Okan’s contact information
50:18
will be in the show notes below. I’ll be linking his LinkedIn. I’ll link comap’s website and you’ll be able to
50:26
reach out to him that way. As always, thanks so much for joining. Make sure you like, subscribe, comment, let us
50:33
know what you got from the episode. Let me know if there’s anyone that you would like to see on the show and we’ll see
50:40
you next week.